FAQs

Shipping

Since every Queen Clip piece is handmade to order, please allow 2-4 business days for processing before your item is shipped.

Once shipped, estimated delivery times are:

  • USA: 7-12 business days
  • Europe: 7-14 business days
  • Rest of World: 10-20 business days

You will receive a tracking number as soon as your package is on its way!

Yes, we ship worldwide! We want Queens everywhere to enjoy our accessories. Please note that international customers are responsible for any customs duties or taxes that may apply in their country.

Once your order has been lovingly packed and shipped, you will receive an email notification containing your tracking link. If you haven’t received it within 5 business days, please check your spam folder or contact us.

Payments

We want you to love your purchase! However, due to the nature of hair accessories and hygiene standards, we cannot accept returns on worn items.

If your item arrives damaged or if you received the wrong product, please contact us within 7 days of delivery with photos, and we will happily arrange a replacement or refund.

We start working on your handmade order quickly! If you need to make changes, please email us within 24 hours of placing your order. Once the item has entered the production or shipping phase, we cannot make changes.

Returns

We design our clips to be versatile!

  • French Barrettes: Perfect for holding half-up styles on thick hair, or full ponytails on fine hair.
  • Alligator Clips: Great for side pinning and bangs on all hair types.

Please check the product description for specific dimensions of each item.

To keep your Queen Clip looking brand new:

  • Do not machine wash.
  • Avoid contact with water, hairspray, or perfume.
  • If the fabric gets dusty, use a lint roller or a piece of tape to gently clean it.
  • Store in a cool, dry place when not in use.

Absolutely! Every order comes beautifully wrapped in tissue paper, ready for gifting. If you would like to include a handwritten note, please leave a message in the “Notes” section at checkout.